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Transforming Unfriendly Discharge Summaries into Patient-Friendly Care

Inefficiency Insights #45

What’s the Problem?

Patients often leave the hospital without fully understanding their discharge instructions due to the complex and jargon-filled summaries provided.

Why Does This Matter?

This communication gap not only jeopardizes patient outcomes but also burdens healthcare providers and the system as a whole. When patients don’t understand their discharge instructions, they are more likely to return to the hospital, driving up healthcare costs and contributing to the cycle of inefficient care. Moreover, poor patient comprehension erodes trust in the healthcare system, undermining efforts to improve patient-centered care and health equity. By not addressing this issue, we fail to empower patients with the knowledge they need to take control of their health.

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